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SPARE PARTS WARRANTY & RETURN PROCESS

Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) warrants spare parts sold against defects in manufacturing or faulty workmanship, subject to MHIAA’s terms and conditions of sale, for a period of 12 months.

This is the only warranty given by Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. and is in addition to the owner’s statutory rights under the Competition and Consumer Act 2010. Nothing in this warranty shall be construed as affecting any statutory rights the owner may have under any State or Commonwealth legislation that provides rights which cannot be modified or excluded by agreement. No person has authority to change these obligations and liabilities.

 

Warranty Conditions

  1. The part must be returned to MHIAA spare parts distributor (MRE Spare Parts — see address at the bottom of this page).
  2. A purchase order is required to purchase the replacement part pending a decision of the claim.
  1. The warranty provided is for replacement only; no labour costs are accepted.
  2. The claim must include a copy of the tax invoice or proof of purchase with the returned item.
  3. Please complete the attached goods return information below.
  4. The equipment must be installed in accordance with the manufacturer’s instructions and specifications by a licensed and qualified technician.

 

Warranty Exclusion

  1. Transport or installation damage.
  2. Damage or performance related problems due to incorrect power supply, external wiring, voltage surges and fluctuations, or external electrical or electromagnetic interference.
  3. Any damage to the equipment caused by negligence, ingress of any foreign matter or person, animal or plant or part thereof, vandalism, accident, flood, fire, lightning strike or force majeure.
  1. Damage or performance-related problems due to corrosive environments, such as coastal, mining, sulphur-area or swimming-pool locations.

 

Return Procedure (Non–Warranty)

  1. MHIAA accepts the return of the spare parts if the part supplied is different from that specified on the purchase order.
  2. If spare parts have been opened they are considered to be used and not fit for resale, MHIAA is unable to accept return of opened (deemed used) spare parts.
  1. Spare parts that are unopened and accepted for return will incur a restocking fee of 10% or $30.00, whichever is greater. MHIAA cannot accept any costs associated with returning the spare parts.
  1. Spare parts specifically ordered from overseas and compressors cannot be accepted for return.

 

Compressor Warranty Return Procedure

In the event of a compressor claim under warranty, please note the following procedures…

  1. The faulty compressor must be returned to MRE Spare Parts for testing, at the customer’s
  1. The compressor will be sent to an independent compressor specialist for testing and performance evaluation in accordance with Mitsubishi Heavy Industries inspection procedure:
    1. Inspect oil condition and volume
    2. Inspect internal mechanical parts (Thrust ring, frame, fixed and orbiting scroll, crankshaft etc)
    3. Inspect electrical windings
    4. Carbon deposits
  1. If the compressor is found to be faulty, MHIAA will:
    1. Replace the faulty compressor and deliver it to the customer’s address at no cost.
    2. The warranty provided is for replacement only; no labour costs are accepted.
    1. Credit the customer for the return delivery costs.
  1. If the compressor is found not to be faulty:
    1. The warranty claim will be rejected.
    2. The customer will be notified of the findings and requested to collect the compressor from MRE Spare Parts. Compressors are generally destroyed during testing, and any remaining parts will be held for 7 days only.
    3. The customer will be charged for testing, deliveries and any other ancillary costs involved in the testing process.
  2. If the compressor is found to be faulty as a result of external circumstances:
    1. The warranty claim will be rejected.
    2. The customer will be notified of the findings and requested to collect the compressor from MRE Spare Parts. Compressors are generally destroyed during testing, and any remaining parts will be held for 7 days only.
    3. The customer will be charged for testing, deliveries and any other ancillary costs involved in the testing process.

 

Address For Parts Return

Phone: +61 2 9600 7444
Fax: +61 2 9600 8044

Street Address:
Unit 5, 376 Newbridge Road,
(Access also via Heathcote Rd),
Moorebank NSW 2170

Hours: Mon – Fri 8am – 4:30pm